It is Nordair Niche's policy not to install its products but to sell them to the heating and ventilation
trade or for international sales through specialist distributors.
However, for major projects the Site Services Manager will be available for
on site training and support for installation teams. This service is available
free of charge and ensures group products are correctly installed and deadlines
are met.
On smaller projects, our local Area Sales Managers will be available to give
advice and support to your installation teams where necessary. All our Area
Managers are experienced in site support and will attend to address any problems
relating to the installation or assembly of our equipment.
Following commissioning of the system, our service department will provide after
sales support to you, our customers.
Group service policy
The Nordair Niche service department consists of a large
team of ACS/ACOPS registered Field Service Engineers
that cover all AmbiRad, Airbloc, and Nordair Niche
products, supported by an internal service team.
They can be contacted on:
01376 332200
The Policy of the department
is as follows:
Field service
Provide an efficient
after-sales service
Provide feedback to
ensure continuous product improvement
Improve field engineering
support to exceed customer expectations
Provide support and
assistance on site to trade contractors
Warranty
All calls relating to warranty issues to be attended on site within 48 hours of receipt of call.
Commissioning
To respond to commissioning requests within four days from receipt of completed
commissioning proforma from clients.
Service contracts
Planned to suit the customer requirements and completed within the agreed time frame.
Breakdown
Attend breakdown calls within the following timescales:
Service contract customers within 48 hours
Breakdown calls within 5 working days
Standard Warranty Terms
12 months parts and labour on all products.
Recycling information
Under the Producer Responsibility Obligations (Packaging Waste) Regulations 2007, Nordair Niche is obliged to provide the following information to its customers:
Where packaging can be recycled
The customer's role in recycling
The meaning of labels on packaging
The relevant chapters on packaging in the National Waste Strategies
